Frequently asked questions

Yes - We offer free shipping for domestic orders of $125 or more. Standard shipping charges will be added to all international orders.

Orders are typically prepared within 1–3 business days.

Standard domestic shipping then takes another 2–5 business days depending on your location, and expedited shipping arrives in 1–3 business days.

Once your order ships, you'll get a tracking email so you can follow it door to door. Once you receive your tracking information,  you must wait until your package is scanned in by the carrier to begin tracking your package.

Please note that we do not ship orders on Saturday or Sunday. If you place an order over the weekend your order will not be processed for fulfillment until the next business day. 

Yes — we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your address. International orders are not eligible for free shipping.

Please note that customs/duties fees (GST/VAT) are not included in the price of shipping so the customer accepts responsibility upon delivery if applicable.

If you have not yet received a shipping confirmation email, email us as soon as possible and we'll do our best to update the address. Once a package is in transit we're unable to reroute it.

Carriers occasionally pause tracking updates during transit, especially around holidays. In most cases packages still arrive within the expected window.

If your order has passed its estimated delivery date by more than a few days, reach out with your order number and we'll investigate.

Yes. Expedited and overnight options are available at checkout. Cutoff for same-day processing is 11:00 AM PT on business days.

If merchandise has been damaged before or during delivery, or there has been some other mistake on our account, please Email Us with your order number and name.

We don't currently offer gift wrapping.

We gladly accept returns/exchanges of full-priced items that are unworn, unwashed, and in new condition, within 30 days from delivery. 

-Final sale items are not eligible for return or exchange.

-Preorder items ARE eligible for return or exchange, but do not qualify for Re:do coverage.  Returns/Exchanges will cost the standard $9.99 fee.

-International orders are not eligible for return or exchange.

Start your return/exchange here

Source: Full returns policy

Customers in the USA have the option to pay $2.18 at the time of purchase to later qualify for Free Returns/Exchanges on select full-price and in-stock items on the original order (Final Sale and Preorder items are not eligible for returns coverage).  If you purchased 'Checkout+' for Unlimited Free Returns/Exchanges you can start your FREE return/exchange here

If you did not purchase 'Checkout+' for Unlimited Free Returns/Exchanges you can still return/exchange your eligible items, but you will be responsible for the $9.99 return shipping cost.  You can use our return/exchange portal below to purchase a return label. This fee will be deducted from your refund total.  Start your PAID return/exchange here

International orders are not eligible for return or exchange.

Visit our returns portal and enter your order number and email to start the process for returns and exchanges. Instructions and a shipping label will be emailed to you once the return or exchange is request is submitted.

Yes. The easiest path is to start an exchange through the returns portal and select "Exchange for a different size." We'll ship the new size out once your return is received and inspected back at our warehouse.

If the size you want is out of stock, we'll refund you instead.

Refunds are processed within 5–10 business days of your return arriving at our warehouse. Depending on your bank, funds can take another few business days to post to your account.

We are a very small team working hard to process your orders, returns, and exchanges in a timely manner. During busy seasons and sales processing times can be extended.

Most of our styles are true to size, though fit varies slightly by cut. Each product page includes fit notes and measurements — we'd recommend checking those before ordering, especially for outerwear.

View our Complete Fit Guide

For fitted styles, we generally recommend sizing up. For relaxed styles (overshirts, coats), your usual size will typically work. Individual product pages include specific fit guidance where relevant.

View our Complete Fit Guide

We manufacture in a mix of factories in the US, China, and India, chosen for the specific expertise each production requires. We visit our partners regularly and share more about each on the product pages.

Care instructions vary by fabric and are printed on the interior label of each piece, as well as product pages on our website.

Washing less often (and spot-cleaning between wears) extends the life of most garments considerably.

We favor natural fibers — cotton, linen, wool, and Viscose — chosen for durability and hand feel. Recycled and organic content is used where it meets our standards. Fabric composition is listed on every product page.

Follow our waxed canvas care guide

For manufacturing defects within the first year, we'll repair or replace the item at no cost — just reach out with photos and your order number. For general wear-and-tear repairs, we're happy to recommend trusted repair specialists.

Enter the code in the cart or at checkout in the "Discount code" field.

Only one code can be used per order, and codes can't be combined with other promotions unless noted.

If an item you purchased goes on promotional discount within 7 days from your date of purchase, we will be happy to issue you a refund for the difference in price. After that point, no further price adjustments will be honored.

Discounts from Buy X Get Y promotions are always applied to the lowest-priced item. If you decide to return item(s) included in a Buy X Get Y promotion, the discount amount that was applied to the lowest-priced item is proportionally applied to each eligible item to determine the refund amount. The refund amount will be equal to the original price of the item reduced by the proportional discounted amount.

 Here are some examples:

• Buy X, Get One Free: If the original price of the items included in the promotion are $30 and $20, and the $20 item was discounted to $0 (free), that means the discount amount of $20 will be spread proportionally across all items. The $30 item will be reduced by $12 and the $20 item will be reduced by $8. The original $30 item will result in a refund of $18 and the original $20 item will result in a refund of $12.
  
  
• Buy X, Get One 50% Off: If the original price of the items included in the promotion are $30 and $20, and the $20 item was discounted 50% to $10, that means the discount amount of $10 will be spread proportionally across all items. The $30 item will be reduced by $6 and the $20 item will be reduced by $4. The original $30 item will result in a refund of $24 and the original $20 item will result in a refund of $16.

Click "Unsubscribe" at the bottom of any marketing email. Order confirmations and shipping updates will still come through — those are tied to your purchases, not the marketing list.